Help & Support
Welcome to Playmates's help center. Here you'll find all the information you need about our services, policies, and how to get in touch with us.
Quick Help
Getting Started
New to our platform? Learn how to create characters, purchase credits, and start chatting.
View Guide →Account Issues
Having trouble with your account, login, or credit balance? We're here to help.
Contact Support →Policies & Legal
Important information about our services, your rights, and how we handle your data.
Refund Policy
Learn about our refund eligibility, credit adjustments, and how to request refunds.
View Policy →Terms of Service
Our terms and conditions for using our platform and services.
View Terms →Privacy Policy
How we collect, use, and protect your personal information.
View Policy →Cookie Policy
Information about how we use cookies and similar technologies.
View Policy →AI Statement
Important information about our AI-powered services and content.
View Statement →Pricing & Credits
Learn about our pay-as-you-go pricing, credit bundles, and service costs.
View Pricing →Complaints & Content Removal
Learn about our complaints and content removal process.
View Policy →Appeals Policy
Learn about our appeals policy.
View Policy →Contact Us
Get in touch with our support team for assistance.
Contact Support →Get in Touch
What to Include
- Your account email address
- Description of the issue
- Any relevant screenshots
- Steps you've already tried
Frequently Asked Questions
How do I purchase credits?
Credits can be purchased through our secure payment system. Simply navigate to the credits section in your account and select the bundle that suits your needs.
Are my conversations private?
Yes, all your conversations with AI characters are private and secure. We do not share your personal conversations with third parties.
Can I get a refund for unused credits?
Refunds are available for completely unused credit bundles. Please see our Refund Policy for full details.