Complaints & Content Removal
We take content standards and consent seriously and provide a clear process for reporting and addressing concerns.
Reporting Content
If you believe content on our website may be illegal, violates our Standards, or you are depicted in the content and wish for it to be removed, please email [email protected] or use the on-site report option.
Review and Response
All reported complaints will be reviewed promptly.
We will resolve complaints within seven (7) business days of receipt.
During review, we may request additional details to ensure a fair and accurate assessment.
Appeals Process
You may appeal if:
- • You disagree with our decision; or
- • You are depicted in the content and believe consent was not given or is void under applicable law.
How to appeal:
- • Email [email protected] within seven (7) business days of our decision or discovering the content.
- • A senior compliance reviewer will reassess the matter within seven (7) business days.
- • If consent is found invalid, the content will be removed immediately.
- • If there is disagreement about the appeal outcome, we will allow the matter to be referred to an independent neutral body for resolution.
Possible Outcomes
No Action Taken
where content complies with our Standards and valid consent exists.
Content Removal
where content is illegal, breaches our Standards, or consent is invalid.
Account Action
including warnings, suspension, or termination for repeated/severe breaches.
Referral to Authorities
where required by law.
© Playmates.ai All rights reserved.