Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Playmates.ai website, apps, SMS/phone services, and any related features (collectively, the "Service"). By creating an account, purchasing credits, or using the Service, you agree to be bound by these Terms.
1. Who we are
Playmates.ai ("we", "us", "our") provides AI-powered chat and image features delivered online and via SMS.
Contact: [email protected]
2. Eligibility
- You must be at least 18 years old to use the Service.
- You must have the legal capacity to enter into a binding agreement in your country of residence.
- You may not use the Service where it is prohibited by law.
3. Accounts & security
- You are responsible for safeguarding your account credentials and all activity under your account.
- You must promptly notify us of any unauthorised access or suspected breach.
- We may suspend or terminate accounts for breach of these Terms or suspected fraud/abuse.
4. Credits, pricing and billing
- Purchases on the Service are for credits which can be spent on messages, images, or other features.
- Credits are a licence to access features and have no cash value. They are non-transferable and non-exchangeable.
- Per-use costs (e.g. per message or per image) are shown at point of use and may change from time to time.
- Taxes and carrier/SMS charges (if applicable) are your responsibility.
- For refunds, please see our separate Refund Policy.
5. AI content & limitations
- Content is generated by AI and is fictional. Any resemblance to real persons is coincidental.
- AI outputs may contain inaccuracies, artefacts, or unintended results. Use your own judgement before relying on any content.
- We may filter, restrict, or block prompts/outputs that breach these Terms or applicable law.
6. Your content
- You retain rights in content you submit. You grant us a worldwide, royalty-free licence to host, process, transmit, and display your content solely to operate and improve the Service.
- You must ensure you have the necessary rights and permissions for any content you upload or submit.
- Do not share personal, sensitive, or illegal content. Remove anything you no longer wish us to process.
7. Acceptable use
You agree not to:
- Use the Service for unlawful purposes or to facilitate illegal activity.
- Harass, threaten, exploit, or attempt to identify real individuals through the Service.
- Submit content that is defamatory, obscene, discriminatory, or infringes third-party rights.
- Attempt to bypass safety systems, reverse engineer, or interfere with the Service's operation.
- Automate access without written permission (e.g. bots, scraping).
Important: Breaches may result in content removal, account suspension, termination, and/or reporting to authorities.
8. SMS/telephony
- By using SMS/phone features you consent to receiving service messages related to your account and usage.
- Your carrier may charge messaging or data fees; these are your responsibility.
- We may limit or discontinue SMS/phone features at any time.
9. Privacy
We process personal data in line with our Privacy Policy. Please review it to understand how we collect and use your information.
10. Intellectual property
- The Service (including software, text, graphics, and trademarks) is owned by us or our licensors and protected by law.
- Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use the Service for personal, non-commercial purposes.
11. Availability & changes
- The Service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation.
- We may modify, suspend, or discontinue parts of the Service at any time, including pricing and features.
12. Disclaimers
To the fullest extent permitted by law, we exclude all warranties, representations, and conditions, whether express or implied, including fitness for a particular purpose and non-infringement.
13. Limitation of liability
- Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited.
- We are not liable for indirect or consequential loss, loss of profits, loss of data, or business interruption.
- Subject to the above, our total liability arising out of or relating to the Service shall not exceed the total amounts you paid for credits in the 12 months prior to the event giving rise to the claim.
14. Suspension & termination
- We may suspend or terminate access for any breach of these Terms, suspected fraud, or to protect users or the Service.
- On termination, your licence ends and access to credits/features may cease. Sections intended to survive termination will continue to apply.
15. Changes to these Terms
We may amend these Terms from time to time. If changes are material, we will provide reasonable notice (e.g. in-product notice or email). Continued use after changes take effect constitutes acceptance of the updated Terms.
16. Governing law & disputes
These Terms and any non-contractual obligations are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that consumers resident elsewhere in the UK/EEA may benefit from mandatory local consumer protections.
17. Contact
Questions about these Terms: [email protected]
Support: [email protected]
© Playmates.ai. All rights reserved.