Privacy Policy
Who we are
Playmates.ai ("we", "us", "our") provides digital services that allow users to purchase and use credits on our platform. We are the data controller for personal data processed via our websites and apps.
Contact: [email protected]
Scope
This policy explains how we collect, use, disclose, and protect your personal data when you use our services, in accordance with UK GDPR and the Data Protection Act 2018.
Personal data we collect
| Category | Examples |
|---|---|
| Identity & Contact | Name, email address, username, country/region |
| Account & Usage | Login times, features used, messages/interaction metadata, device info, IP address |
| Transaction | Purchased bundles, credits balance, order history (processed via payment providers) |
| Support | Support requests, feedback, incident reports |
| Cookies & Analytics | Cookie IDs, diagnostics, performance and analytics data |
Important: We do not intentionally collect special category data. Please avoid sharing sensitive information in chats or uploads.
How we use your data
- Provide and operate the service (create and manage accounts, deliver features).
- Process credit purchases and maintain your credits balance.
- Personalise your experience and improve our products.
- Provide safety, security, fraud prevention, and abuse detection.
- Offer customer support and communicate important service updates.
- Comply with legal obligations and enforce our terms.
Lawful bases for processing
Contract
To provide the services you request.
Legitimate interests
Service improvement, security, analytics, and preventing misuse.
Legal obligation
Record-keeping, compliance, fraud prevention.
Consent
Where required (e.g., certain cookies/marketing). You can withdraw consent at any time.
Payments
We use third-party payment providers to authenticate and process transactions. We receive limited information (e.g., bundle, amount, timestamp) and do not store full card details on our servers.
Sharing your data
- Service providers acting under contract (hosting, analytics, payment processing, support tools).
- Professional advisers (legal, accounting) and authorities where required by law.
- Business transfers (e.g., merger or acquisition), subject to appropriate safeguards.
We do not sell your personal data.
International transfers
Where data is transferred outside the UK, we use appropriate safeguards (e.g., UK IDTA or Standard Contractual Clauses) to protect your information.
Retention
We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting, or reporting requirements. Retention periods vary by data type and context.
Your rights (UK GDPR)
- Access your data and obtain a copy.
- Rectify inaccurate or incomplete data.
- Erase data (where applicable).
- Restrict or object to processing, including profiling (where applicable).
- Data portability (where applicable).
- Withdraw consent at any time (where processing is based on consent).
- Lodge a complaint with the ICO: ico.org.uk.
To exercise your rights, contact [email protected].
Cookies & similar technologies
We use essential cookies to operate the site and optional cookies for analytics and performance. Where required, we seek your consent for non-essential cookies. You can manage preferences via your browser or our cookie banner.
- Essential – authentication, security, load balancing.
- Analytics – usage statistics and diagnostics.
- Preferences – remember settings and choices.
Children
Our services are not intended for individuals under 18. If you believe a child has provided personal data, please contact us so we can take appropriate action.
Security
We implement technical and organisational measures appropriate to the risk, including encryption in transit, access controls, and regular monitoring. No system is completely secure; please use strong, unique passwords and keep them confidential.
Changes to this policy
We may update this policy from time to time. Material changes will be communicated via the service or by email where appropriate. Please review this page periodically.
Contact us
Privacy enquiries: [email protected]
Support: [email protected]
© Playmates.ai All rights reserved.